Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the website operated by PackPro Supply LLC ("PackPro Supply," "we," "us," or "our"), including any purchases, accounts, communications, and services made available through the website.

By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, you should not use the website or submit an order through it.

Additional policies, including our Privacy Policy and any applicable shipping or return policies, may also apply to your use of our website and purchases from PackPro Supply.

Eligibility & Customer Accounts

You must have the legal capacity to enter into a binding agreement in order to make purchases or create an account through our website.

When creating an account or placing an order, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

Products & Product Information

PackPro Supply provides access to foodservice, packaging, disposable, janitorial, cleaning, protective, and other business supply products.

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, quantities, packaging information, and other product details accurately.

However, product photographs are provided for general reference. Actual packaging, color, labeling, design, dimensions, materials, or other characteristics may vary due to manufacturer updates or supplier changes.

Customers are responsible for reviewing product specifications and determining whether a product is appropriate for their intended use before purchasing.

Pricing & Availability

Product prices and availability may change from time to time without prior notice.

Prices displayed on our website are generally shown in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, handling charges, or other fees may be added during checkout where applicable.

Orders & Order Acceptance

Submitting an order through our website represents an offer to purchase the products included in that order. Receipt of an order confirmation does not necessarily mean that an order has been finally accepted.

PackPro Supply reserves the right, where reasonably necessary, to verify, limit, reject, or cancel an order before fulfillment.

Reasons may include:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Payment authorization problems
• Incorrect customer information
• Unusual order quantities
• Shipping or delivery limitations
• Errors affecting website or inventory systems

If payment has already been collected for an order that we cancel, an appropriate refund will generally be issued to the original payment method.

Payment

Customers agree to provide valid and authorized payment information when completing a purchase.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

Payment transactions may be processed by third-party payment service providers. PackPro Supply may not directly receive or store complete payment card details when those details are processed by an external payment provider.

Wholesale & Business Customers

PackPro Supply serves both retail and commercial customers. Certain products, quantities, pricing, discounts, or purchasing arrangements may be available specifically to wholesale or business customers.

Business customers may be asked to provide additional information such as a company name, billing information, resale certificate, tax-exemption documentation, or other information necessary to establish or maintain a commercial account.

Wholesale pricing, quotations, negotiated pricing, volume discounts, credit arrangements, and other commercial terms may be subject to separate written agreements or conditions.

Where separate written commercial terms exist, those terms will control to the extent they conflict with these general Terms & Conditions.

Shipping & Delivery

Shipping options, charges, and estimated delivery times may vary depending on the order, destination, product availability, order size, and selected delivery method.

Any delivery dates or transit times displayed on our website or provided in communications are estimates unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather conditions, inventory issues, supply-chain disruptions, holidays, incorrect addresses, or other logistical circumstances.

Returns, Refunds & Damaged Items

Returns and refunds are subject to the return policies and eligibility requirements in effect at the time of purchase.

Certain products may be non-returnable or subject to additional restrictions due to hygiene, food-contact considerations, safety, product condition, manufacturer restrictions, clearance status, custom ordering, or other applicable circumstances.

Customers should inspect shipments after delivery and contact PackPro Supply promptly if an order is damaged, defective, incomplete, or materially different from what was ordered.

We may request photographs, order information, packaging information, or other documentation reasonably necessary to evaluate a claim.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.

Special-order, customized, bulk, or wholesale purchases may be subject to different cancellation conditions depending on the applicable purchase arrangement.

Acceptable Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or the rights of others.

You may not:

• Use the website for unlawful or fraudulent activities
• Attempt unauthorized access to accounts, servers, or website systems
• Introduce malicious software, viruses, or harmful code
• Interfere with website functionality or security
• Misrepresent your identity or payment authorization
• Use automated systems to disrupt or abuse website services
• Copy or exploit website content in violation of applicable intellectual property rights

Intellectual Property

The PackPro Supply website and its original content, including branding, logos, graphics, website design, text, product organization, and other materials owned by PackPro Supply, are protected by applicable intellectual property laws.

Product names, trademarks, photographs, and other materials belonging to manufacturers or third parties remain the property of their respective owners.

Nothing on our website grants users a license to reproduce, distribute, modify, publish, sell, or commercially exploit protected materials except where expressly authorized.

Third-Party Services & Links

Our website may integrate with or link to third-party services, including payment processors, shipping providers, analytics platforms, social media services, and other websites.

Third-party websites and services operate independently and may be subject to their own terms, conditions, and privacy policies.

PackPro Supply does not control third-party websites and is not responsible for their content, availability, security, or independent business practices.

Website & Product Disclaimers

To the extent permitted by applicable law, our website and website content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate and current information but do not guarantee that every description, image, price, availability status, specification, or other item of website content will always be complete, current, or free from error.

Manufacturer warranties, where applicable, are subject to the terms established by the applicable manufacturer.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, PackPro Supply LLC and its officers, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website or products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold PackPro Supply LLC harmless from claims, losses, liabilities, damages, or expenses arising from your unlawful misuse of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity associated with your account.

Events Beyond Our Control

PackPro Supply will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, supply-chain interruptions, government actions, utility failures, carrier interruptions, internet outages, or similar events.

Governing Law

These Terms are governed by the laws applicable in the State of New York, without regard to conflict-of-law principles, except where another law is required to apply.

Any dispute relating to these Terms or the use of our website will be handled in accordance with applicable law and any jurisdictional requirements that cannot lawfully be waived.

Changes to These Terms

PackPro Supply may update these Terms & Conditions periodically to reflect changes to our website, products, services, business practices, or applicable legal requirements.

Updated Terms will be posted on this page and the "Last updated" date will be revised when appropriate.

Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.